{"id":1906,"date":"2016-03-28T02:11:02","date_gmt":"2016-03-28T02:11:02","guid":{"rendered":"http:\/\/192.168.1.30\/WP_Funiture\/trunk\/site\/?page_id=1906"},"modified":"2020-03-28T09:13:38","modified_gmt":"2020-03-28T09:13:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/lusterjewels.ae\/new\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1  funiture-tab vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\"><li class=\"vc_tta-tab vc_active\" data-vc-tab><a href=\"#1459130773176-4b064860-46b6\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">All<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1459226744554-7221689e-57ac\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">Delivery Time<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1459226730611-966d353a-670c\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">Returns<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab><a href=\"#1583575585550-462f8d15-e4ee\" data-vc-tabs data-vc-container=\".vc_tta\"><span class=\"vc_tta-title-text\">Duties and Taxes<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1459130773176-4b064860-46b6\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1459130773176-4b064860-46b6\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">All<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div id=\"1459226652742-dc84105d-b2b3\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Is your jewellery made in gold or is it gold plated?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>All our jewellery is made in solid 18k gold.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What are the materials used?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>All materials used are 18k gold , precious stones, semi-precious stones, fresh water pearls and diamonds.<\/p>\n<\/div><\/div><div id=\"1459225088242-9127e350-90a2\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What quality of Diamonds do you use?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We use Diamonds Color: GH Clarity: SI<\/p>\n<\/div><\/div><div id=\"1459226612453-ffc38f26-78d0\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Where are the products manufactured?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We are based in Dubai and all our products are manufactured in Dubai.<\/p>\n<\/div><\/div><div id=\"1459225055075-08f02102-06b8\" class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is the return policy?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Since all our items are custom made, we do not accept returns.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Where can I place the order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>You can use the contact form on this website or visit our products page and contact via the Whatsapp button option. Alternatively you may also directly message us on our <a href=\"https:\/\/www.instagram.com\/lusterjewels\/\">Instagram account<\/a> or Whatsapp us on +971581317125.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How long do you take to deliver?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>All jewellery orders are custom made to order and we take about 10 &#8211; 15 days to be manufactured and delivered within UAE and about 2 &#8211; 3 weeks for international shipments.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is your shipping method?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We use Fedex \/ Fetchr to ship within UAE and Fedex for international shipments.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you charge a shipment fee?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>All orders across UAE are shipped for free of charge, we use FedEx or Fetcher to deliver. All International orders are shipped through FedEx and the shipping cost is calculated according to destination country.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are there any taxes applicable?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Please note that the customer is responsible for any tax and duties on orders required to go through customs. The taxes (if any) are determined as per the individual\u2019s country and we are unable to pre-calculate these fees therefore, is completely out of our control.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1459226744554-7221689e-57ac\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1459226744554-7221689e-57ac\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Delivery Time<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1583524353237\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>How long do you take to deliver?<\/strong><\/p>\n<p style=\"text-align: justify;\">All jewellery orders are custom made to order and we take about 10 &#8211; 15 days to be manufactured and delivered within UAE and about 2 &#8211; 3 weeks for international shipments. We will always strive to fulfill your order in a timely manner but since all our jewellery is handmade, we ask that all customers be aware of this production window.<\/p>\n<p style=\"text-align: justify;\">Please note that the images of the letters, numbers, and pieces are for visual reference only. The actual product may vary slightly in shape, size, and color from what is pictured as our products are handmade. The quantity of diamonds may vary also.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1459226730611-966d353a-670c\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1459226730611-966d353a-670c\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Returns<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1583524372867\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>What is the return policy?<\/strong><\/p>\n<p style=\"text-align: justify;\">We strive for outstanding customer service and want all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective upon receipt please feel free to contact us.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1583575585550-462f8d15-e4ee\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1583575585550-462f8d15-e4ee\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Duties and Taxes<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1583575665147\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Are there any taxes applicable?<\/strong><\/p>\n<p>Please note that the customer is responsible for any tax and duties on orders required to go through customs. The taxes (if any) are determined as per the individual\u2019s country and we are unable to pre-calculate these fees therefore, is completely out of our control.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"AllDelivery TimeReturnsDuties and TaxesAllIs your jewellery made in gold or is it gold plated?All our jewellery is made in solid 18k gold. What are the materials used?All materials used are 18k gold , precious stones, semi-precious stones, fresh water pearls and diamonds. What quality of Diamonds do you use?We use Diamonds Color: GH Clarity: SI[.....]","protected":false},"author":1,"featured_media":2150,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1906","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/pages\/1906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/comments?post=1906"}],"version-history":[{"count":8,"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/pages\/1906\/revisions"}],"predecessor-version":[{"id":4833,"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/pages\/1906\/revisions\/4833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/lusterjewels.ae\/new\/wp-json\/wp\/v2\/media?parent=1906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}